Victoria’s economic regulator has continued to demonstrate its value by holding the providers of essential services to account from penalising electricity retailers for breaching the energy rules, to keeping a lid on water bills and council rates.
As described in its Annual Report 2018–19, tabled in parliament by Assistant Treasurer Robin Scott, the Essential Services Commission continues to deliver for Victorians.
Commission chairperson Kate Symons says the commission is focused on empowering consumers and restoring customer confidence and trust, by holding the providers of essential services to account.
“Over the past year, the commission issued $600,000 in penalty notices to energy retailers and distributors for failing to maintain customer protections.
“It also enforced a $3 million penalty on one energy retailer who failed to meet its obligations under the state’s very successful energy efficiency certificate scheme,” she said.
The annual report also shows that over 2018–19, the commission:
developed a simple, trusted and reasonably priced electricity option – the Victorian Default Offer that safeguards customers unable or unwilling to engage in the electricity retail market