This year, our work has been dominated by two themes: implementing regulation that puts customers at the centre of what we do, and developing our approach to stakeholder engagement and better regulatory practice.
It has also been a very productive year for the Victorian Energy Efficiency Target scheme. Of particular note was the successful introduction of project-based activities into the scheme. We have accredited 10 companies to undertake this new methodology, with five project plans approved and one project creating energy efficiency certificates in June 2018.
The changing environment in which we operate means that we put an increased focus on how we improve our regulatory practice.
A core part of this work has been about reviewing our charter of consultation and regulatory practice. This project has highlighted the importance of taking a principles-based approach to regulation in the context of an increasingly complex environment.
It has also highlighted the importance of using a range of channels for engaging with stakeholders, including digital and social media.
This year, we redeveloped our website in response to research that showed our users were not able to easily find information on the site and were not confident the information was accurate and up to date. Our new site makes it easier to find and understand information because it features simplified language, improved search functionality and an easier-to-navigate structure.
We also stepped up our efforts on social media to reach out to individuals and groups who are interested in what we do. Using these platforms opens up opportunities for us to build understanding of what we do, explain why it matters and demonstrate our effectiveness. It’s also a great way to introduce new people to our work and provide a platform for engagement on key issues and decisions.
We continue to deliver our work on time and under budget. Our year end result was a $0.3 million surplus.
I continue to be grateful for the support of our commissioners and staff in achieving these outcomes.