More than 100 energy industry and community stakeholders came together recently to hear about plans to remake our energy rules into a code of practice to align with new legislation before parliament.
ReAmped Energy Pty Limited (ACN 605 682 684) applied for a licence to sell gas by retail under section 25 of the Gas Industry Act 2001 (Vic).
We may grant or refuse to grant applications for any reason we consider appropriate having regard to our objectives under the Gas Industry Act 2001 (Vic) and the Essential Services Commission Act 2001 (Vic).
We granted the licence on 8 December 2021.
Feedback on the licence application
Feedback on the licence
A new report shows Victoria’s water businesses delivering on promises to customers, despite the ongoing impact of the coronavirus pandemic.
Origin Energy companies have paid penalties totalling $5 million after allegedly charging prohibited exit fees to more than 20,000 gas and electricity small business customers.
… media releases 18 november 2021 full compliance from councils on rate increases all 79 victorian councils have complied with the average rate cap set for 2021–22, according to a new report from the essential services commission. … All 79 Victorian councils have complied with the average rate cap set for 2021–22, according to a new report from the Essential Services Commission. The commission, which oversees the rate cap system, reports annually on whether councils have
Helping Victorian households and small businesses maintain access to essential services during the pandemic has been a key focus for the state’s economic regulator over the past year.
The Essential Services Commission annual report for 2020–21 has been tabled in state parliament by the responsible minister, Assistant Treasurer Danny Pearson.
6 December 2021
We have received a number of complaints and allegations of inappropriate conduct relating to in-home display activities under the Victorian Energy Upgrades (VEU) program. The types of complaints fall into three broad categories:
The Essential Services Commission has granted Telstra Energy (Retail) Pty Ltd, a subsidiary of Telstra Corporation Limited, licences to sell gas and electricity to Victorian consumers.
2023 unbooked taxi fare adjustment
We have published the commission assessment of the maximum fares for unbooked taxis to apply from 1 October 2023.
We applied the fare adjustment mechanism from the 2022 maximum unbooked taxi fare determination. This will increase the maximum fares for unbooked taxi services in the Melbourne Metropolitan and Urban and Large Regional Zones by 4.1 per cent
We have updated our charter of consultation and regulatory practice with the aim of:
- promoting best-practice engagement and regulatory practice
- focusing on embedding principles that promote fit-for-purpose engagement that encourages continuous improvement
- contributing to achieving our legislative objectives.
Victoria’s water businesses will be required to implement family violence policies to better protect victims of economic abuse under changes being considered by the Essential Services Commission.
We updated our stakeholder engagement framework
Our stakeholder engagement framework is the outcome of a review of our old charter of consultation and regulatory practice.
Read our stakeholder engagement framework here
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To report a problem with your energy provider use our electricity and gas provider complaint form.
If you've been disconnected or received a disconnection warning notice contact Energy and Water Ombudsman (Victoria).
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Sumo Power Pty Ltd and Sumo Gas Pty Ltd have paid penalties totalling $500,000 for arranging the alleged wrongful disconnection of 143 Victorian energy customers on 14 December 2020.
The Essential Services Commission served Sumo with 100 penalty notices in November 2021.
Commission Chair Kate Symons says there are clear rules energy businesses must follow before disconnecting a residential or small business customer’s energy supply.
Most Victorian customers are placed on a standard contract with their electricity distribution business, known as ‘deemed distribution contracts’. These contracts describe the obligations for both distributors and customers.
We have approved variations to these contracts after considering proposals from electricity distribution businesses.
The changes to the contract, and our final decision, are detailed in the Deemed Distribution Contract Variations:
Overview
We have developed a statement of expectations in relation to how transmission companies access land. The statement of expectations takes effect on 1 June 2022.
Landowners, parties with interest in land, and electricity transmission companies are critical partners in the delivery of major energy projects and the provision of essential services. This statement of expectations seeks to achieve a balance between the statutory right to access
… media releases 15 march 2022 draft decision proposes a small rise in the victorian default offer the state’s energy regulator is seeking feedback on its draft proposal to slightly increase the victorian default offer to reflect a forecast rise in wholesale electricity prices. … The … paying your bill, please reach out to your retailer as they are obligated under our rules to provide help to customers experiencing financial stress,” he said. The
Read our media release
Two Victorian energy retailers pay almost $2m for allegedly failing to meet energy efficiency obligations
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People Energy paid a penalty of $235,037.92 after we issued the company with a
Blue NRG and People Energy have paid a combined penalty of almost $2 million after they allegedly failed to surrender enough certificates to offset their liability for the 2020 compliance year under the largest energy efficiency program in the country.
… updated guides and forms for water heating products and activity we have released updated product application guides and forms for water heating products and guide for the commercial and industrial heat pump water heater activity breadcrumb home 1 april 2022 updated product application guides and forms for water heating products the commission has integrated the application process for residential/business and commercial and industrial heat pumps and