We regularly monitor and report on how well energy licensees are complying with their regulatory requirements.
Electricity and gas compliance and auditing activities
Overview
We regularly monitor and report on how well energy licensees are aligning with their regulatory obligations through:
- 'baseline' reviews, where we audit businesses on a suite of basic requirements
- 'targeted reviews', where we select businesses for additional auditing in certain areas
- distributor audits, where we make sure distributors supply critical services that help support customers.
Where applicable, we will also work directly with certain licensees to address specific or unusual issues.
All of this work helps ensure our performance reports, including our Victorian Energy Market Report, remains a valuable way for customers to better understand how the energy retail market works, and what they need to do to get the best out of it.
Recent compliance and auditing activities
We audit energy businesses to help us understand how energy businesses are complying with rules designed to protect consumers. If we detect problems through our audit program, we can investigate further and may take enforcement action.
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In 2019, we audited two energy distribution businesses for the second time: AusNet Services and Jemena Electricity Networks.
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We audited retailer’s websites to ensure they were providing information about their customer’s entitlements to assistance.
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