Learn about your rights as an electricity and gas consumer.
Information for electricity and gas consumers
On this page, you will find information and links to information on energy bills, supply and our reporting on the sector.
You may also wish to:
- compare the prices currently offered by different electricity and gas retailers on the government’s Victorian Energy Compare website.
- visit Victorian Energy Saver for more information about the energy industry or improving energy efficiency in your home.
- contact the Energy and Water Ombudsman for complaints about your electricity or gas retailer or distributor.
Energy bills and prices
Find out more about estimating your bills, available offers, options available if you're struggling to pay and feed-in prices from exported energy (including solar).
Supply of electricity and gas
Find out more about how electricity and gas is supplied in Victoria, distributor obligations, and what happens when it cannot be supplied.
Our reports on the energy sector
We report regularly on the Victorian energy market's performance.
Lodge a complaint
Use our electricity and gas provider complaints form to ask a question or provide information about a problem you are having with your energy retailer, distributor or embedded network provider that may be doing the wrong thing under Victoria’s energy legislation.