Learn about your rights as an electricity and gas consumer.
Information for electricity and gas consumers
We help protect energy consumers by setting the rules for everyone involved in the supply and sale of electricity and gas in Victoria. Read more about how we regulate the electricity and gas industries.
We set the rules around ensuring energy retailers help you get the best energy plan for your circumstances, switching to the Victorian Default Offer, or getting help if you're having trouble paying your energy bills.
Learn more about energy deals and reducing energy use
To compare the prices currently offered by different electricity and gas retailers, visit the government’s Victorian Energy Compare website.
For information about the energy industry or improving energy efficiency in your home, visit Victorian Energy Saver,
For complaints about your electricity or gas retailer or distributor, contact the Energy and Water Ombudsman.
New rules introduced on 1 July 2019 make it easier for you to know if you're on the best available energy plan.
The Victorian Default Offer is a simple, trusted and reasonably priced electricity option that safeguards consumers unable or unwilling to engage in the electricity retail market.
Energy retailers must help Victorian households that are anticipating or facing payment difficulties.
Find out more about your electricity supply if you live in an apartment complex, retirement home or caravan park, or you are a tenant in a shopping centre.
Learn about your rights when it comes to estimating your energy bills.
We're working to ensure new property developments receive electricity connections within certain time frames.
If your electricity supply goes out for more than twelve hours, you may be entitled to payments under the guaranteed service level scheme.
If your electricity supply goes out for more than twelve hours, you may be entitled to payments under the guaranteed service level scheme.