A State of Emergency has been declared in Victoria due to the serious risk to public health posed by coronavirus (COVID-19). For more information visit the Department of Health and Human Services website.

For the latest information about business restrictions as part of Victoria’s shutdown of non-essential activity, visit the Business Victoria website or contact their dedicated business hotline on 13 22 15.

Information for electricity and gas consumers

Learn about your rights as an electricity and gas consumer.

On this page, you will find information and links to information on energy bills, supply and our reporting on the sector.

You may also wish to:

compare the prices currently offered by different electricity and gas retailers on the government’s Victorian Energy Compare website.
visit Victorian Energy Saver for more information about the energy industry or improving energy efficiency in your home.
contact the Energy and Water Ombudsman for complaints about your electricity or gas retailer or distributor.

Energy bills and prices

Find out more about estimating your bills, available offers, options available if you're struggling to pay and feed-in prices from exported energy (including solar).

Estimating your electricity and gas bills

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Getting the best energy offer

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Victorian Default Offer

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Having trouble paying your energy bills? You have rights

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Minimum feed-in tariff

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