Learn about your rights as an electricity and gas consumer.
Information for electricity and gas consumers
On this page, you will find information and links to information on energy bills, supply and our reporting on the sector.
You may also wish to:
- compare the prices currently offered by different electricity and gas retailers on the government’s Victorian Energy Compare website.
- visit Victorian Energy Saver for more information about the energy industry or improving energy efficiency in your home.
- contact the Energy and Water Ombudsman for complaints about your electricity or gas retailer or distributor.
Energy bills and prices
Rules in place to ensure you are treated fairly once you have signed on with an energy retailer.
Learn about your rights when it comes to estimating energy bills.
Energy companies must tell you at least once every four months how much you could save by switching to the best energy plan they offer.
Learn about what assistance is available to you.
The Essential Services Commission no longer sets minimum feed-in tariffs, following an amendment to the Electricity Industry Act 2000.
We determine prices for standing offers coving electricity retail services in Victoria. Learn about how this may apply to you.
Supply of electricity and gas
Learn about how electricity and gas reach your house and who is involved.
Need electricity connected? Learn about your options.
Learn about timeframes when connecting a new development.
Complaints
Learn who can assist you with your question or complaint.
Embedded Networks (electricity)
Are you a part of an embedded network? Know your rights.
Learn about the steps you can take to ensure your electricity supply is not affected.
Victorian Energy Market Insights
Information on the energy market to promote effective competition and achieve the best outcome for you.
Land Access Code of Practice
The Land Access Code of Practice Factsheet provides information about what to expect when a transmission company wants to access private land for a new project or upgrade.
Learn more about the Land Access Code of Practice.