Learn about your rights as an electricity and gas consumer.
Information for electricity and gas consumers
On this page, you will find information and links to information on energy bills, supply and our reporting on the sector.
You may also wish to:
- compare the prices currently offered by different electricity and gas retailers on the government’s Victorian Energy Compare website.
- visit Victorian Energy Saver for more information about the energy industry or improving energy efficiency in your home.
- contact the Energy and Water Ombudsman for complaints about your electricity or gas retailer or distributor.
Energy bills and prices
Find out more about estimating your bills, available offers, options available if you're struggling to pay and feed-in prices from exported energy (including solar).
Supply of electricity and gas
Protections for customers during the coronavirus pandemicSince the start of the pandemic we have worked closely with energy businesses to provide appropriate support for customers. This includes restrictions on disconnecting customers where there are health and safety concerns and in recognition that it is a time of vulnerability and financial stress for many people.
In March 2021, we provided advice to energy retailers regarding disconnection and debt collection practices during the coronavirus pandemic. This advice applies from 1 April 2021 until 30 June 2021.
With the recent announcement on movement restrictions in Victoria, we have advised businesses of our expectation that disconnections will not occur, as set out in our advice dated 13 February 2021.
View our ‘Supporting energy customers through the coronavirus pandemic’ decision for more information about our reforms to support residential and small business customers in managing their energy bills through the pandemic.
Find out more about how electricity and gas is supplied in Victoria, distributor obligations, and what happens when it cannot be supplied.
Our reports on the energy sector
We report regularly on the Victorian energy market's performance.
Lodge a complaint
Use our electricity and gas retailer complaints form to ask a question or provide information about a problem you are having with your energy retailer or a retailer that may be doing the wrong thing under Victoria’s energy legislation.