Information relating to AGL's failure to provide timely and accurate performance data.
AGL Energy failure to provide 2017-18 performance report
Energy companies must regularly report to us on how they are performing in Victoria’s energy market. This includes information on how many residential and small customers they have in Victoria, and the number of customers participating in their hardship program.
In August 2018, AGL told us they could not submit their 2017-18 performance report by the required date, 31 August 2018. They have alleged limitations within their existing reporting platform are necessitating a 'full rebuild' of AGL's performance reporting capability.
We are now examining the implications of AGL’s failure to provide timely and accurate data, including how it may have affected previous reporting periods. We have also written to AGL to request immediate action to resolve this matter.