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2015-16 Water Performance Report – Metropolitan and regional urban water businesses

14 Dec 2016


Each year, the Essential Services Commission reviews all Victorian metropolitan and regional urban businesses. These reports assess elements including a water supplier’s customer service, billing and price trends.

Performance reports are informed by:

  1. data reported by businesses (against key performance indicators specified by the Commission)
  2. findings of regulatory audits on the reliability of this data
  3. comments from water businesses on various aspects of their performance
  4. government departments and the Victorian Energy and Water Ombudsman.

Report summary

In 2015-16, Victoria‘s 2.6 million water customers continued to receive good service from the state‘s 16 urban water businesses. Water quality was high and supply reliability remained steady. The Energy and Water Ombudsman (Victoria) reported a 3 per cent increase in the number of complaints related to Victoria‘s water businesses this year.