Charter of consultation and regulatory practice

The Charter of Consultation and Regulatory Practice is currently being reviewed with the aim of improving our approach to engaging with stakeholders.

For more information on this review and for information on how you can be involved, please visit – charter of consultation and regulatory practice review.

Our charter of consultation and regulatory practice is a guide to what can be expected from us as we do our work. It addresses these expectations in relation to the sectors we work in and the communities affected by our decisions.

Under the charter, we aim to be:

  • independent, balanced and fair by ensuring its decisions and processes do not reflect undue influences and are consistent with its statutory objectives
  • open and transparent by publishing its work program on its website, explaining how it consults and the reasons for its decisions
  • accessible to, and inclusive of, all relevant stakeholders by providing tailored opportunities for them to participate in its consultative processes
  • representative and fair in the way in which it explains the key issues, facts and information and reflects the comments that stakeholders make about its processes
  • effective by identifying priority issues, providing well targeted opportunities for consultation and resolving issues in a timely manner
  • efficient by minimising the costs of regulatory activities and seeking to ensure that the costs of regulation do not exceed the benefits.

Essential Services Commission