For consumers

As an economic regulator, we aim to promote the long-term interests of Victorian consumers in relation to the price, quality and reliability of essential services.

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As an economic regulator, we aim to promote the long-term interests of Victorian consumers in relation to the price, quality and reliability of essential services. This includes Victoria’s energy and water sector, and transport-related industries including the Port of Melbourne, taxi fares, rail access, accident towing and domestic building insurance.

Read more about us.

We are also responsible for promoting council rates that are sustainable for councils and the community and we occasionally undertake reviews.

Aside from the Essential Services Commission Act 2001, several documents make up the framework we use to promote the long term interests of Victorian consumers. Learn more about how we regulate.

Information for consumers, by the sectors we regulate

Commercial passenger vehicle consumers

Learn about your rights as a commercial passenger vehicle consumer.

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Electricity and gas consumers

Learn about your rights as an electricity and gas consumer in areas including estimated bills, customer payments for power outages, payment difficulties options, embedded networks and electricity supply. 

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Energy saving information

The Victorian Energy Upgrades (VEU) program provides access to discounted energy saving products to households and businesses.

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Port of Melbourne users

We investigate complaints submitted by port users in relation to the Port of Melbourne’s compliance with certain legislative requirements. Read about what you need to do in order to make a complaint. 

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Ratepayers

Learn about your rights as a council ratepayer.

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Water consumers

Read more about your rights as a water consumer.

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