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For consumers

As an economic regulator, we aim to promote the long-term interests of Victorian consumers in relation to the price, quality and reliability of essential services.

Cog wheel.

As an economic regulator, we aim to promote the long-term interests of Victorian consumers in relation to the price, quality and reliability of essential services. This includes Victoria’s energy and water sector, and transport-related industries including the Port of Melbourne, taxi fares, rail access, accident towing and domestic building insurance.

Read more about us.

We are also responsible for promoting council rates that are sustainable for councils and the community under the Fair Go Rates system and we occasionally undertake reviews.

Learn more about how we regulate.

For more customer-related information on each of the sectors we regulate, select one of these options: