A State of Emergency has been declared in Victoria due to the serious risk to public health posed by coronavirus (COVID-19). For more information visit the Department of Health and Human Services website.


For the latest information about business restrictions as part of Victoria’s shutdown of non-essential activity, visit the Business Victoria website or contact their dedicated business hotline on 13 22 15.
 

For consumers

Learn about your rights as a consumer in the sectors we regulate, including electricity and gas, local government, water, transport and the Victorian Energy Upgrades program.

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We aim to promote the long-term interests of Victorian consumers in relation to the price, quality and reliability of essential services. 

We regulate Victoria's:

  • electricity and gas sector 
  • water sector sector
  • local government sector
  • transport sector
  • Victorian Energy Upgrades program.

We also occasionally review other sectors at the request of the Victorian Government.

Subscribe to receive our monthly e-newsletter, or email alerts for important updates as they happen.

Information for consumers, by the sectors we regulate

Commercial passenger vehicles

Learn about your rights as a commercial passenger vehicle consumer.

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Electricity and gas

Learn about your rights as an electricity and gas consumer. 

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Victorian Energy Upgrades program

The Victorian Energy Upgrades program provides access to discounted energy saving products to households and businesses.

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Port of Melbourne

We investigate complaints submitted by port users in relation to the Port of Melbourne’s compliance with certain legislative requirements. Read about what you need to do in order to make a complaint. 

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Local government

Learn about your rights as a council ratepayer.

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Water

Read more about your rights as a water consumer.

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