Regulation & Compliance

As part of its role the Commission publishes codes and guidelines, decisions and determinations and performance reports. These publications impose obligations on the water businesses and provide information to customers and other stakeholders.

Codes and Guidelines

The Commission has released a number of codes and guidelines with which the regulated water businesses must comply.

Decisions and Determinations

The Commission’s final decisions and determinations outlining the prices that businesses can charge for water and sewerage services can be found here.

Performance Reports

The Commission reports publicly the performance of Victoria's 17 businesses providing urban services with the aim of stimulating competition by comparison and to inform customers about the service levels they receive. The reports focus on key issues of quality, reliability and the affordability of water and sewerage services. The Commission is in the process of finalising a performance monitoring framework for the rural businesses.

Tariff Approvals

Each year the Commission approves tariffs for each business consistent with the adjustment process set out in the price determination.