Industry Structure

Victoria’s water businesses provide water and wastewater services to customers within their respective geographic regions. They do not compete directly for each other's customers but they do compete by comparison in the quality and reliability of the service they offer their customers.

Melbourne’s water businesses

Three retail businesses (City West Water, South East Water and Yarra Valley Water) and one bulk water company (Melbourne Water) service the Melbourne area. The three retail businesses provide water and wastewater services to households and businesses within their region and undertake some sewage collection and treatment. Melbourne Water provides bulk water and sewerage services to the three retailers and a number of regional businesses and provides drainage services throughout Melbourne.

Regional urban water businesses

Thirteen regional urban water businesses provide services throughout regional Victoria. These businesses provide water and wastewater services to customers within their respective regions. Unlike the disaggregated structure operating in Melbourne, some regional businesses are vertically integrated, being responsible for harvesting water and managing headworks, treating and delivering water for human use, and treating and disposing of wastewater. Each business is responsible for serving a number of supply areas (cities or towns), often across a number of catchments. This often requires a business to use a number of discrete supply systems.

Rural urban water businesses

Victoria is also divided into regions that are served by five rural water businesses. These businesses are responsible for harvesting water and operating headworks, managing irrigation districts, supplying irrigation and stock and domestic water services to rural customers (that is, farms), supplying bulk water to some regional urban businesses, and administering diversion licences.

Two of these businesses also provide water and wastewater services to regional urban customers as described above in the regional urban water businesses section.

View websites or maps of the supply areas of all Victorian water businesses.