Choosing an energy retailer

Victorian households and businesses are able to choose their energy (electricity and gas) retailer. You can also choose the type of contract that you have with your energy retailer.

There are four basic steps to choosing your energy retailer:

Step 1: Understand your options

Step 2: Get information about energy offers available to you

        • Offer Summary (given by retailers on request)
        • Product Information Statement (accessed via retailers’ websites)

Step 3: Compare energy offers to find the deal that best suits your needs

Step 4: Contact your retailer of choice and make the change

To make sure you are getting the contract with the right service and price to suit you, you should shop around and compare the different offers available. To obtain more information, you can visit retailers’ websites or call them (see the Commission’s list of energy retailers and contact numbers).

Energy Facts: Guide to negotiating an Energy Contract

The Essential Service Commission has also published an information brochure which provides a check list for energy customers considering a change of retailer and some guidance for customers in dealing with gas and electricity salespeople.

Choice: How to choose your electricity and gas retailer

To assist customers with a vision impairment the brochure is also available as a large print file or as an mp3 file.