Welcome to Energy

The Essential Services Commission is the independent regulator of the retail energy industry in Victoria. Its role is to manage licence arrangements for the distribution and sale of gas and electricity in Victoria, and ensure compliance by licensees with conditions in codes and guidelines about service standards and appropriate market arrangements and conduct.

The electricity and gas retail markets are competitive, which means that all customers can choose their energy retailer.

Transfer of regulatory responsibility - energy distribution

From 1 January 2009, responsibility for the regulation of electricity networks (distribution) transfered from the Essential Services Commission (ESC) to the national regulatory body, the Australian Energy Regulator (AER). Responsibility for regulating gas networks transferred to the AER from 1 July 2008.

The AER assumed responsibility for regulation of both economic and non-economic functions of electricity distribution networks (the 'poles and wires') that deliver energy to Victorian households and businesses. Future electricity and gas network price reviews will be conducted by the AER. The AER will administer the existing electricity distribution price decision until 2011 when a new decision is due to be implemented.

The ESC will continue to regulate aspects of the retail energy (electricity and gas) sector - the sector that directly bills customers - in Victoria for, at least, the duration of 2009. From January 2009, retail prices are no longer regulated. Regulation continues to focus on compliance, performance monitoring and reporting and complaints.

See media release.



Electricity Industry

Gas Industry

Price Regulation

Service Standards

Retail Competition