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Current Codes & Guidelines

As part of its role the Commission publishes codes and guidelines which impose certain obligations on the water businesses.

Codes are made under section 4F of the Water Industry Act 1994 in accordance with clause 15 of the Water Industry Regulatory Order 2012. Guidelines are published pursuant to section 13 of the Essential Services Act 2001.

Changes to Urban Customer Service Code and Trade Waste Customer Service Code

This final decision presents the Essential Services Commission’s amendments to the Commission’s Urban, and Trade Waste Customer Service Codes following changes to two water regulations. The regulations cover water businesses’ interactions with their customers on matters such as the testing and maintenance of water meters, the connection of properties to sewerage networks, and definitions of trade waste.

Associated Documents


Guideline – New Customer Contributions (4)
09 Dec 2013 Capital Contribution Model – New Customer Contributions
09 Dec 2013 Summary of Submissions – New Customer Contributions
09 Dec 2013 Estimator Guidance – New Customer Contributions
09 Dec 2012 Explanatory Notes – New Customer Contributions for The Victorian Water Industry
Code – Customer Service Codes (3)
10 Apr 2017 Customer service code rural water businesses April 2017
10 Apr 2017 Customer service code urban water businesses April 2017
07 Oct 2014 Code – Trade Waste Customer Service Code
Code – Regulatory Accounting Code (3)
04 Nov 2009 Template – Generic Template for Water Businesses to Submit Regulatory Accounts
29 Oct 2009 Code – Regulatory Accounting Code for Victorian Water Businesses
28 Oct 2009 Paper – Regulatory Accounts Code Amendment Paper