Inquiry into best practice financial hardship programs of energy retailers.
On 4 February 2015, the Minister for Finance, in consultation with the Minister for Energy and Resources, issued terms of reference to the Essential Services Commission to inquire into best practice financial hardship programs of energy retailers.
The Commission has now published its Final Report – Supporting customers, avoiding labels – outlining the findings of the Energy Hardship Inquiry. The final report is the result of extensive consultation with energy retailers and consumer groups.
The Final Report recommends a new framework that provides a set of clear and enforceable minimum standards that ensure those struggling to pay their energy bills have a right to assistance.
- Issues Paper – Inquiry into the financial hardship arrangements of energy retailers: our approach (9)