The Commission is seeking feedback on proposed changes to the Energy Retail Code aimed at providing new protections for customers who are at risk of falling into debt and being disconnected.
The proposed changes are a response to changes to Victoria’s energy industry legislation which gave the Commission a new objective:
To promote protections for customers, including in relation to assisting customers who are facing payment difficulties.
The proposed changes are detailed in the Payment Difficulty Framework: new draft decision.
This event will provide members of the public and other interested parties with the opportunity to hear about the proposal, ask questions and share their views.
Location: Royal Society, 8 La Trobe Street, Melbourne
Time: 6.30 pm – 8.30 pm
Register: Email firstname.lastname@example.org
How to make a submission
Submissions on the draft decision are due by Friday 16 June and should be emailed to email@example.com with the subject line ‘Submissions to Payment Difficulty Framework’.
Submission by mail should be address as:
Essential Services Commission
Submissions to Payment Difficulty Framework
Level 37, 2 Lonsdale Street
Melbourne, Victoria 3000
In February 2016, the Commission completed its inquiry into energy hardship. The inquiry found:
- energy company hardship programs are not preventing customers from building up large debts or being disconnected,
- customers are not getting the assistance they need
- many of the current rules cannot be enforced.
The Commission’s final report of the inquiry, Supporting Customers, Avoiding Labels was released in March 2016.
- Payment Difficulty Framework: new draft decision (9)
- Payment Difficulty Framework: first draft decision (6)