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Energy Retail Performance Reports

These reports are no longer the most up-to-date resource for information relating to retail electricity and gas pricing information, indicators of customer service and performance, and summaries of retailer’s compliance with obligations.

In 2016, the Commission released the Victorian Energy Market Report, which is designed to replace the performance reports. Written for consumers, the market report details the current state of the Victorian electricity and gas markets.

Retailers report breaches of their regulatory obligations according to directions given in the Commission’s Compliance Reporting Manual, and confirm to us that they have effective systems for monitoring compliance. Retailers report their performance against indicators which are defined in the Information specifications for Victorian energy retailers.

Retailers’ reporting obligations from 1 July 2016 are set out in the Compliance and Performance Reporting Guideline which supersedes the Compliance Reporting Manual and the Information specifications for Victorian energy retailers.

Associated Documents


Performance Reports 2014-15 – Energy Retailers (3)
16 Jun 2016 Energy Retailers Compliance Report 2014-15
05 May 2016 Comparative Performance Report 2014-15 – Customer Service
15 Jan 2016 Comparative Performance Report 2014-15 – Pricing
Performance Reports 2013-14 – Energy Retailers (5)
08 Apr 2015 Compliance Report 2013-14
17 Dec 2014 Comparative Performance Report 2013-14 – Pricing – Supplementary Report for electricity flexible prices
17 Dec 2014 Comparative Performance Report 2013-14 – Customer Service
17 Dec 2014 Media Release: Energy Businesses Receive Mixed Report Card In Customer Service Standards During 2013
15 Oct 2014 Comparative Performance Report 2013-14 – Pricing
Performance Reports 2012-13 – Energy Retailers (5)
13 Oct 2014 Compliance Report 2012-13
15 Jan 2014 Comparative Performance Report 2012-13 – Customer Service (Revised January 2014)
18 Dec 2013 Energy Customer Service Report Media Release Dec 2013
15 Oct 2013 Comparative Performance Report 2012-13 – Pricing
15 Oct 2013 Comparative Performance Report 2012-13 – Pricing (Appendix A – Additional Pricing Data Set)
Energy Retail Performance Indicators (7)
13 May 2013 Gas Template – Jan to June 2013
13 May 2013 Gas Template July to Dec 2012
13 May 2013 Electrciity Template Jan – June 2013
13 May 2013 Electricity Template July – Dec 2012
13 May 2013 Full Set of Changes for 2013-14
13 May 2013 Interim Set of Indicators for 2012-13
Performance Reports 2011-12 – Energy Retailers (5)
19 Dec 2012 Compliance Report 2011-12
13 Dec 2012 Comparative Performance Report 2011-12 – Victorian Energy Utility Call Centre
10 Dec 2012 Comparative Performance Report 2011-12 – Customer Service
20 Sep 2012 Comparative Performance Report 2011-12 – Pricing
20 Sep 2012 Comparative Performance Report 2011-12 – Pricing (Appendix A – Additional Pricing Data Set)
Energy Retail Performance Report 2010-11 – Customer Service Correspondence (22)
27 Feb 2012 AGL Response
27 Feb 2012 Austrailan Power & Gas Response
27 Feb 2012 Click Energy Response
27 Feb 2012 Dodo Power & Gas Response
27 Feb 2012 Lumo Energy Response
27 Feb 2012 Neighbourhood Energy Response
27 Feb 2012 Origin Energy Response
27 Feb 2012 Powerdirect Response
27 Feb 2012 Red Energy Response
27 Feb 2012 Simply Energy Response
27 Feb 2012 Truenergy Response
19 Dec 2011 Orgin Energy Correspondence
19 Dec 2011 AGL Correspondence
18 Dec 2011 Australian Power & Gas Correspondence
18 Dec 2011 Click Energy Correspondence
18 Dec 2011 Dodo Power & Gas Correspondence
18 Dec 2011 Lumo Energy Correspondence
18 Dec 2011 Neighbourhood Energy Correspondence
18 Dec 2011 Powerdirect Correspondence
18 Dec 2011 Red Energy Correspondence
18 Dec 2011 Simply Energy Correspondence
18 Dec 2011 Truenergy Correspondence
Performance Report 2010-11 – Energy Retailers (5)
11 May 2012 Compliance Report 2010-11
19 Dec 2011 Performance Report 2010-11 – Pricing Appendix
19 Dec 2011 Performance Report 2010-11 – Pricing
19 Dec 2011 Performance Report 2010-11 – Market Overview
19 Dec 2011 Performance Report 2010-11 – Customer Service
Performance Reports 2009-10 – Energy Retailers (4)
16 Aug 2011 Compliance Report 2009-10
16 Dec 2010 Peformance Report 2009-10 – Customer Service
15 Dec 2010 Comparative Performance Report 2009-10 – Victorian Energy Utility
15 Dec 2010 Performance Report 2009-10 – Pricing
Performance Report 2008-09 – Energy Retailers (5)
23 Jan 2011 Compliance Report 2008-09
16 Dec 2009 Performance Report 2008-09 – Summary
16 Dec 2009 Performance Report 2008-9 – Pricing and The Competitive Market
13 Dec 2009 Comparative Performance Report 2008-09 – Victorian Energy Utility
13 Dec 2009 Performance Report 2008-09 – Customer Service