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Summary Reports – Regulatory Audits of Energy Retail Businesses 2010-11

To ensure that the energy retailers meet their regulatory obligations, in 2010-11 the Commission required the businesses serving 97 per cent of Victorian customers to undertake independent audits of their compliance.  The retailers are AGL, Australian Power & Gas (APG), Lumo Energy, Momentum Energy, Neighbourhood Energy, Origin Energy, Powerdirect, Red Energy, Simply Energy & TRUenergy.

The Commission consulted with energy retailers and stakeholders to establish the scope of the audits, which cover: the reliability and accuracy of performance indicators that the businesses report to the Commission; their licence conditions to monitor their compliance with their obligations and report breaches to the Commission; and a number of specific obligations related to marketing conduct, billing, financial hardship and other matters, all arising from the Commission's codes and guidelines.  The audits themselves are conducted in accordance with the Commission's Guideline no. 22: Energy industry – Regulatory audits of retail energy businesses.

Associated Documents


Lumo Energy Audit Reports (3)
19 Jun 2012 Lumo Energy – Summary Audit Report 2011
19 Jun 2012 Lumo Energy – Commission Request for Undertakings
19 Jun 2012 Lumo Energy – Letter of Undertaking
AGL Audit Reports (5)
03 May 2012 AGL 2011 Summary Audit Report
14 Dec 2010 AGL – Response to ESC Letter On Undertakings 2010
14 Dec 2010 Rpt – Summary Audit Report – AGL Re-Audit – 20100828
14 Dec 2010 AGL – Actions Arising From Regulatory Audit 2010
10 Nov 2009 AGL Letter to ESC November 2010
Simply Energy Audit Reports (4)
23 Feb 2012 Simply Energy Audit – ESC Acceptance of Assurance
22 Feb 2012 Simply Energy Audit – Letter of Assurance
10 Feb 2012 Simply Energy Audit – ESC Letter of Request
27 Jan 2012 Simply Energy – Summary Audit Report 2012
Truenergy Audit Reports (6)
06 Mar 2012 Truenergy – ESC Acceptance On Further Audit Assurances
02 Mar 2012 Truenergy – Further Assurances On Audit
03 Feb 2012 Truenergy – ESC Acceptance of Audit Undertakings
18 Jan 2012 Truenergy – Confirmation On Audit Undertakings
18 Jan 2012 Truenergy – Undertakings On Audit
30 Dec 2011 Truenergy – Summary Audit Report 2011
Origin Energy Audit Reports (3)
16 Jan 2012 Origin Energy Audit – Commission Acceptance of Assurances
04 Jan 2012 Origin Energy – Letter of Assurance
29 Sep 2011 Origin Energy – Summary Audit Report 2011