Do I have to have a smart meter?
Yes. The Victorian government put in place legislation requiring Victoria's five electricity distributors CitiPower, Powercor, Jemena, United Energy Distribution and AusNet Services to replace the basic meter in every home and small business with a smart meter.
You should also keep in mind that the electricity meter at your premises is the property of the distributor. As such, they are allowed to replace their equipment, including the meter, and you are obliged to provide reasonable access to your property for this to occur.
For more information on smart meters, visit the Switchon website (www.switchon.vic.gov.au), an initiative of the Victorian government.
My bills do not contain any meter readings?
Since a smart meter was installed at my premises, my bills do not contain any meter readings for the start and the end of the billing period. Is my retailer allowed to do this?
If your bill is based on interval data (from your smart meter) retailers are required to include the index read at the end and the start of the billing period. However, not all the retailers can do this, for a small number of their customers. They must therefore provide you with this information if you request it.
Who sets electricity & gas prices?
Does the Government set the prices for electricity and gas?
From 1 January 2009, the Victorian government passed legislation allowing retailers to set their own electricity and gas prices, which must be published for the public to see.
If you are not satisfied with your current retailer, check prices from other retailers on the Your Choice website. You could find a deal that suits you better.