Ensuring customers receive appropriate support from retailers and distributors
Our energy team is responsible for licensing all businesses involved in the supply of electricity and gas in Victoria. We also regulate the retail sale of energy and the consumer service standards for energy distribution. However, we have no role in determining energy prices except for setting the minimum feed-in tariff.
Through our functions, we seek to:
- promote effective competition in the energy market to achieve the best outcomes for energy consumers
- report on how well retailers and distributors comply with relevant regulations
- provide gas and electricity customers with information that may help them to actively seek better deals from retailers through the Victorian Energy Market Report
- promote and enforce compliance with energy licences.