The Essential Services Commission is committed to pursuing best practice in its consultation and decision making. For this reason, the Commission aims to be:
- independent, balanced and fair by ensuring its decisions and processes do not reflect undue influences and are consistent with its statutory objectives
- open and transparent by publishing its Work Program on its website, explaining how it consults and the reasons for its decisions
- accessible to, and inclusive of, all relevant stakeholders by providing tailored opportunities for them to participate in its consultative processes
- representative and fair in the way in which it explains the key issues, facts and information and reflects the comments that stakeholders make about its processes
- effective by identifying priority issues, providing well targeted opportunities for consultation and resolving issues in a timely manner
- efficient by minimising the costs of regulatory activities and seeking to ensure that the costs of regulation do not exceed the benefits.
The Commission’s approach to consultation is detailed in its Charter of Consultation and Regulatory Practice, reviewed and published every three years. The Charter was last published in 2012.