Customer Service Code - Hardship related guaranteed service level measure

Project Timeline

  1. 1 Issues Paper Completed or in progress
  2. 2 Decision & Code Completed or in progress
  3. 3 Draft Decision Completed or in progress
  4. 4 Final Decision Completed or in progress

In its 2009 Melbourne Metropolitan Water Price Review, the Commission noted that it would work with water businesses to develop a hardship related guaranteed service level measure. This recognised that bill increases arising from approved price increases may cause difficulties for some customers.

 

Page last updated 20 April 2012