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  • Energy
    • Consumer Information
      • Compare your electricity or gas bill
      • About Smart Meters
      • Energy Retailers & Choosing a Retailer
      • Having Trouble Paying Your Bill?
      • About Energy in Victoria & Our Role
      • What types of contracts are available?
      • Your Rights and Responsibilities
      • Can I get Green Energy?
      • Dealing with Salespeople
      • Moving House
    • Summary Reports - Regulatory Audits of Energy Retail Businesses 2010-11
    • Summary Report Regulatory Audits of Energy Retail Businesses 2009
    • Proposed amendments to Guideline 19 - Energy Price and Product Disclosure
    • Caravan park and similar tariffs
    • Compliance
    • Distribution
    • Energy retail - performance reports
    • Licensing
    • Pricing and marketing
    • Retailer of Last Resort (ROLR)
    • Smart meters
    • Wrongful disconnection
    • Licence Application - Powershop
    • Licence Application - Alinta Energy Sales Pty Ltd
    • Review of Regulatory Instruments
    • Licence Application - Macarthur Wind Farm (Electricity Generation)
    • Retailers' Obligations - Disconnection & Reconnection
    • Licence Application - Alinta Energy Gas Retail Sales Pty Ltd
    • Licence Application - Blue NRG
    • Distributors' response to extreme events
    • Improving approaches to customer financial hardship
    • Generation Licence Application - Stockyard Hill Wind Farm
    • Guideline no. 13: electricity industry - greenhouse gas disclosure on electricity customers bills
    • Past Projects
    • Smart Meter Privacy Impact Assessment
    • Proposed amendments to the mandatory safety training requirements for VEET
    • Electricity Retail Licence Application - Pacific Hydro Retail Pty Ltd
    • GDF SUEZ - Notification of Determination by the Essential Services Commission
    • Proposed Acquisition of Loy Yang Power by AGL Energy Limited
    • The Essential Service Commission's approach to retail energy compliance from 1 July 2012
    • Electricity Retail Licence Application - WINenergy Retail Pty Ltd
    • Electricity Retail Licence Application - People Energy
    • Santos Direct Pty Ltd - Notice
    • Generation Licence application - EDL LFG (VIC) Pty Ltd
    • Electricity Retail Licence Application - WINenergy Pty Ltd
    • Gas Retail Licence Application - ERM Power Retail Pty Ltd.
    • Review of Unaccounted for Gas Benchmarks
    • Harmonisation of Energy Retail Codes and Guidelines with the National Energy Customer Framework
    • Review of Energy Retail Performance Indicators
    • Electricity Industry Guideline No 11 - Voltage Variation Compensation
    • Licence application - Infigen Energy
    • DPI
    • Licence Application - QEnergy
    • Energy Industry Guideline 22 - Regulatory Audits
    • NovaPower Generation Application
    • Mortons Lane Wind Farm - Licence Application
    • Transmission Operations (Australia) Pty Ltd
    • Information specifications for Victorian energy retailers
  • Water
    • Consumer Information
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    • Public Forum
    • Water Price Review 2013-18
    • Tariff approvals
    • Water Performance reports
    • New customer contributions guideline review
    • Codes and Guidelines
    • Barwon Water - Interim period price application
    • Coliban Water - Interim period price application
    • Customer Service Code - Hardship related guaranteed service level measure
    • Guideline for Approving Conducting and Reporting Audits Development
    • Improving approaches to customer financial hardship
    • Inquiry into State based access regime for water and sewerage
    • Melbourne Waters special drainage areas price review 2011-12
    • Metropolitan Water Price Review 2009-13
    • New customer contributions - Framework for the next regulatory period
    • Performance reporting framework development
    • Regulatory accounts amendment 2008
    • Rural Tariff Review
    • Rural Water Performance Reporting Framework development
    • Trade Waste Customer Service Code Development
    • Water Price Review 2008-13
    • Water Productivity Study
    • Performance Indicators Review
    • Melbourne Water's Special Drainage Areas Price Review 2012-13
    • Past Projects
    • Water Customer Service Codes - amendments 2012
    • Monitoring the return of unrequired desalination payments to water customers
  • Accident Towing
    • Accident towing and storage charges review 2009-10
    • Review of accident towing charges 2013
  • Rail
    • Current approved rail access arrangements
    • Metro Trains Melbourne access arrangement assessment 2011
    • Rail access account keeping templates
    • Rail access dispute resolution guideline
    • Rail access pricing guideline
    • Rail access procedural requirements for approval of access arrangements
    • Review of the Victorian Rail Access Regime 2009
    • South Dynon access arrangement assessment 2009
    • V/Line access arrangement assessment 2009
    • VicTrack access arrangement assessment 2009
    • VLine application for access arrangement variation August 2010
    • VicTrack access arrangement assessment 2012
    • Victorian Rail Access Regime Instruments development
    • Guidelines and Instruments
    • Past Projects
    • Pacific National access arrangement assessment 2012
    • V/Line access arrangement assessment 2012
  • Hire Cars
    • Hire car licence fees review 2004
  • Statutory Insurance
    • Performance of Victoria's domestic building insurance scheme
    • Performance of Victoria's domestic building insurance scheme 2009
  • Other Sectors
    • VET fee and funding review 2011
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  • Sitemap
  • Copyright
  • Disclaimer
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  • Accessibility
  • Submissions Policy
  • Terms of use

Energy

  • Compliance
  • Distribution
  • Energy retail - performance reports
  • Licensing
  • Pricing and marketing

Water

  • Water Price Review 2013-18
  • Tariff approvals
  • Performance reports
  • Codes and Guidelines
  • Interim period price application

Transport

  • Ports
  • Rail
  • Accident Towing
  • Taxis
  • Hire Cars

Statutory Insurance

  • Domestic Building Insurance Review 2009
  • Domestic Building Insurance Performance Report 2008-10

Other Sectors

  • VET fee and funding review 2011

About Us

  • Our Role
  • Structure
  • Functions
  • Goals
  • Special Projects
  • Memoranda of Understanding
  • License & Fees
  • Consultation Policy
  • Employment
  • Corporate Publications
  • Chairperson's Research Papers
  • Research Papers
  • Legislation of the Commission
  • Freedom of Information

News & Events

  • News
  • Events
  • Media Releases
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Essential Services Commission

Melbourne Victoria 3000

P: 61 3 9032 1300 or 1300 664 969
F: 61 3 9032 1303
E: publications@esc.vic.gov.au

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