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Customer service codes

The Commission has approved separate customer service codes for the urban and rural services provided by Victoria's water businesses. The urban code applies to the three metropolitan retailers and the 13 regional water businesses from 1 July 2005. The rural code applies to the five rural businesses, Melbourne Water, Coliban Water and Wannon Water from 1 July 2007.

Each business is required to:

• meet the customer-related standards, procedures and practices set out in the code
• develop, issue and comply with a customer charter that meets the requirements of the code and sets out the business’s approved service standards.

Business-specific customer charters can be found on each water business's website.
View the consultation processes for the urban customer service code and the rural customer service code.

< Back to Codes & Guidelines

Date Title Type Current code 01/07/2009 Metropolitan retail and regional water businesses Issue no. 6 (247k) 26/06/2008 Rural water businesses Issue no. 2 (107k) Final decision 18/05/2007 Rural water businesses Issue no. 1 (118k) 01/11/2004 Summary of final decision Issue no. 1 (142k) 01/11/2004 Metropolitan retail and regional water businesses Issue no. 1 (269k) Previous code(s) 26/06/2008 Metropolitan retail and regional water businesses Issue no. 5 (147k) 11/07/2007 Metropolitan retail and regional water businesses Issue no. 4 (95k) 18/05/2007 Rural water businesses Issue no. 1 (99k) 01/07/2006 Metropolitan retail and regional water businesses Issue no. 3 (95k) 07/07/2005 Metropolitan retail and regional water businesses Issue no. 2 (264k) 01/11/2004 Metropolitan retail and regional water businesses Issue no. 1 (168k) Results 1 - 11 of 11 1 | Go to page:

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